Most Asked Questions

We have listed most of the frequently asked questions by our very happy hotel guests, let us know if we can help you further by contacting us via the contact form on this website or by calling our hotel, and we’ll be very happy to answer any questions you may have.

Check in | Check out

A. Staff are required to copy the information page of your passport and details of your visa so they can register you with the Immigration office.

A. You can check in at any time. Although we close around 3 A.M. if we know you are coming, we will be there.

A. It is usually possible to have the room up to noon.

A. Yes, it is sometimes possible that the next guest is arriving later in the day and where this is the case, you can hold the room without charge until 4 P.M. If you require the room later than this time, it may be best to book the extra day. We are flexible with this whenever we can be.


A. Yes, this is possible. However, you are responsible for the behaviour of your guest whilst on the premises and for any damage done.

A. No. There is no joiner fee.


A. Visit Our Bookings Page and book with our Secure Online Booking. 

You can also email us at and  we will answer all your questions.

A. Generally, we check for emails two or three times per day. So, whether you are in Australia, Europe or the US, you should receive a reply within 24 hours. If you do not, please email us again in case your original inquiry got lost in cyberspace.

A. Yes, you can pay in-house with most Credit Cards e.g. Visa, Mastercard but not American Express.

Room rates

The rate includes 2 x fresh towels daily; daily cleaning by the maid; fresh bed linen every second day; in-room WIFI access, cable TV, air-conditioning, 1l water and in Superior rooms tea and coffee making facilities. The Superior rooms also have a microwave for re-heating food.

A. Yes, this is possible at an additional cost.

In-House TV

A. All rooms have Sophon cable. Satellite TV with more channels is too costly to provide. On Sophon Cable there are some channels which tend to satisfy most guests' needs. Some of them are: BBC, CNN, DW, BVN, Australia Network, Pattaya People TV, a couple of movie channels from Sophon, Thai TV Channels, RTV, Rai Italia, a couple of music channels and numerous other Asian channels.

In the bar we have Sophon Cable and Truevisions from Thailand as well as other Sports/News feeds from abroad. We have several tuners and can offer up to 12 different TV feeds at one time. Practically, this means we show the leading sports game on one or two screens with soundtrack and on several other screens we show other matches without the soundtrack. At various times of the year, Rugby takes priority over English Premier League matches.

Things to do

A. Although Pattaya is a 'party-town' surrounded by a couple of dozen golf courses; there are quite a lot of places to see. Reception staff will willingly help you and suggest travel operators to visit. If you wish to play some golf we can also help when it comes to getting into a 4-ball.